“The SeaPass software gives agents single-entry, real-time workflow – the ability to take client information that already exists in their management systems, run it through some business rules that help us capture information that is needed for a quote but did not exist in the management system, then via the Internet to send the information to Selective’s commercial lines system… Agents are able to get an accurate quote without leaving their system. Duplicate entry of information is avoided, cycle time is reduced and customer service is improved…which is exactly how agents say they want to do business with us.”
--From Field Notes